{"id":41,"date":"2023-07-13T20:24:06","date_gmt":"2023-07-13T20:24:06","guid":{"rendered":"https:\/\/ugel04.gob.pe\/home\/?page_id=41"},"modified":"2026-03-23T10:23:48","modified_gmt":"2026-03-23T15:23:48","slug":"atencion-al-ciudadano","status":"publish","type":"page","link":"https:\/\/ugel04.gob.pe\/home\/atencion-al-ciudadano\/","title":{"rendered":"Atenci\u00f3n al ciudadano"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular section_has_divider et_pb_bottom_divider et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_divider et_pb_divider_0 et_pb_space\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_with_border et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1>Atenci\u00f3n al ciudadano<\/h1><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1 et_animated  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>Contacto: orientacionalusuario@ugel04.gob.pe<\/h3><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_bottom_inside_divider et-no-transition\"><\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_2 et_pb_gutters2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_0 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: left;\"><strong>INDICACIONES<\/strong><br \/>Estimado usuario:<br \/>Por favor verificar los horarios y modalidades de atenci\u00f3n de las oficinas de la UGEL 04 para poder brindarle una atenci\u00f3n oportuna.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_1 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: left;\"><strong>INDICACIONES<\/strong><br \/>Estimado usuario:<br \/>A partir del 02\/11\/2023 puedes enviar tus documentos de forma segura y oportuna a la UGEL 04 a trav\u00e9s de MINEDU en L\u00ednea.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_2 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p><strong>INDICACIONES<\/strong><br \/>Estimado usuario:<br \/>A partir del 02\/11\/2023 se ha implementado el nuevo sistema de tr\u00e1mite documentario E-SINAD, a trav\u00e9s del cual podr\u00e1 realizar el seguimiento de sus expedientes.<\/p>\n<p>Para las consultas de expedientes ingresados, al igual que en el sistema SINAD, su contrase\u00f1a se encuentra impresa en el Ticket que le fuera entregado en nuestras ventanillas de la Mesa de Partes.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_3 et_pb_gutters2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_3 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_3 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: left;\">Seg\u00fan TUO Ley N\u00ba 27806, Ley de Transparencia y Acceso a la Informaci\u00f3n P\u00fablica, aprobado por DS N\u00b0 021-2019-JUS<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_4 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_4 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>\u00bfNecesita presentar un reclamo ante la entidad? Le presentamos el nuevo Libro de Reclamaciones Digital, una plataforma amigable que le permitir\u00e1 registrar su reclamo y hacerle seguimiento hasta obtener una respuesta. Pero antes, debe tomar en cuenta los siguientes conceptos:<\/p>\n<p><strong>Reclamo:<\/strong><br \/>Es el mecanismo de participaci\u00f3n de la ciudadan\u00eda a trav\u00e9s del cual las personas expresan su insatisfacci\u00f3n o disconformidad ante la entidad o empresa de la administraci\u00f3n p\u00fablica que lo<br \/>atendi\u00f3 o le prest\u00f3 un bien o servicio, conforme a lo establecido en el D.S. 007-2020-PCM, cuya respuesta tiene un plazo m\u00e1ximo de treinta (30) d\u00edas h\u00e1biles.<\/p>\n<p><strong>Queja por defecto de tramitaci\u00f3n<\/strong><br \/>Es toda manifestaci\u00f3n efectuada por el administrado, quien formula la queja contra los defectos de tramitaci\u00f3n, en especial los que supongan paralizaci\u00f3n, infracci\u00f3n de los plazos establecidos legalmente, incumplimiento de los deberes funcionales u omisi\u00f3n que deben ser subsanados antes de la resoluci\u00f3n definitiva del procedimiento presentado en la UGEL 04.<\/p>\n<p>Enlaces Importantes:<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=B4S4OQ0oAVU\" target=\"_blank\" rel=\"noopener\" title=\"Video Informativo\">Video Informativo<\/a><\/p>\n<p><a href=\"https:\/\/reclamos.servicios.gob.pe\/?institution_id=107\" target=\"_blank\" rel=\"noopener\" title=\"Ingresa tu reclamo\">Ingresa tu reclamo<\/a><\/p>\n<p><a href=\"https:\/\/reclamos.servicios.gob.pe\/reclamos\" target=\"_blank\" rel=\"noopener\" title=\"Seguimiento\">Seguimiento<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_5 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_5 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: left;\"><strong>Principales Tr\u00e1mites y Requisitos de la UGEL 04<\/strong><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_4 et_pb_gutters2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_8  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_6 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_6 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Texto \u00danico de Procedimientos Administrativos - MINEDU<\/p>\n<div class=\"institution-document\">\n<div class=\"header institution-document__header black\">\n<p class=\"text-3xl md:text-4xl leading-9 font-extrabold\"><strong>Decreto Supremo N.\u00b0 014-2023-MINEDU<\/strong><\/p>\n<\/div>\n<\/div>\n<section class=\"body\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"description\">\n<p>Decreto Supremo que aprueba el Texto \u00danico de Procedimientos Administrativos - TUPA del Ministerio de Educaci\u00f3n - MINEDU.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_9  et_pb_css_mix_blend_mode et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_10  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_7 et_animated et_hover_enabled et_clickable  et_pb_text_align_center  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_7 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Mas Informaci\u00f3n<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: left;\">Formulario \u00danico de Tr\u00e1mite<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-41","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/pages\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":25,"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/pages\/41\/revisions"}],"predecessor-version":[{"id":261460,"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/pages\/41\/revisions\/261460"}],"wp:attachment":[{"href":"https:\/\/ugel04.gob.pe\/home\/wp-json\/wp\/v2\/media?parent=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}